Dove Spa Canada is the trading name of Spa & Salon Canada DS Inc., (“Dove Spa” or Dove Spa Canada or “we”) respects your privacy and will only collect, use, and disclose your personal information in accordance with this Privacy Policy. This Privacy Policy outlines the type of personal information that is collected by Dove Spa from consumers, suppliers, distributors, service providers, website visitors and other individuals (“individuals” or “you”) and how we use and protect it. This Privacy Policy also tells you what to do if you do not want your Personal Information used for marketing purposes, and how you can change information you have already provided to us.

What Personal Information does Dove Spa Collect?
Why does Dove Spa Collect Personal Information?
How does Dove Spa Collect, Use and Disclose Personal Information?
To Whom does Dove Spa Disclose Personal Information?
Privacy and Dove Spa Websites

Changes to this Privacy Policy Who to Contact and Making Changes to Your Personal Information

1.Introduction

This Privacy Policy applies to Dove Spa and its personnel, representatives and agents. As used in this Privacy Policy, “Dove Spa” does not include resellers or distributors of Dove Spa products and services. Dove Spa shall comply with Canadian federal and provincial privacy legislation as it is enacted, and applicable privacy legislation in jurisdictions where Dove Spa carries on business. Dove Spa operations in jurisdictions with less stringent privacy laws are expected to make all reasonable efforts to meet the requirements of this Privacy Policy. However, nothing in this Privacy Policy or otherwise will create, or add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may have at law or otherwise against Dove Spa or any of its directors, officers, employees, agents or representatives (collectively, the “Spa & Salon Canada DS Inc Group”); nor will the existence of this Privacy Policy or its application impose any obligations or liability upon the Spa & Salon Canada DS Inc Group , or add to any such obligation or liability, that the Spa & Salon Canada DS Inc Group does not already otherwise have to any individual or person at law or otherwise.

Consent

BY SUBMITTING PERSONAL INFORMATION, YOU AGREE TO DOVE SPA’S COLLECTION, USE AND DISCLOSURE OF SUCH PERSONAL INFORMATION FOR THE PURPOSES DESCRIBED IN AND IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, and reasonable notice, you may refuse or withdraw your consent to certain of the purposes described in Section 3 at any time by contacting us as described in Section 8. If you refuse or withdraw your consent, we may not be able to provide or continue to provide products, services and information which may be of value to you.

2.What Personal Information Does Dove Spa Collect?

“Personal information” as used in this Privacy Policy means information about an identifiable individual, as defined in applicable privacy laws. Personal information may include your name, home address, home telephone number, home e-mail address, preferences and opinions. Consumers: Dove Spa may collect personal information about consumers when they submit information to our websites, call our Consumer Services Contact Centre or otherwise communicate with us (e.g. to enter a contest, send eCARDs, request information or mailings, buy a product or service, or participate in a survey). Third Parties: In limited circumstances, Dove Spa may collect personal information about third parties. For example, some of our websites offer visitors the ability to send information to a friend by e-mail (an eCARD). A visitor may provide us with his or her friend’s name and e-mail address. Please note that Dove Spa will use such information only for the specified purpose (e.g. to send the eCARD) and we will not contact the third party again unless and until the third party contacts us. Children: Dove Spa is committed to protecting the privacy of children and we do not knowingly solicit information from children under the age of 13, except from time to time at certain websites that are directed to children. If a child under the age of 13 wishes to send us personal information, he or she is required to provide Dove Spa with his or her parent’s or guardian’s e-mail address so that we can obtain permission. If a child has already provided us with personal information, his or her parent or guardian may contact us for the purpose of correcting or deleting this information (please see “Who to Contact” in Section 8 below). We encourage parents of children under the age of 13 to regularly check and monitor their children’s use of e-mail and the Dove Spa websites.

3. Why Does Dove Spa Collect Personal Information?

Dove Spa and its agents, affiliates and service providers may collect, use and/or disclose Personal Information for one or more of the following purposes:

to understand consumer needs and preferences, and to communicate with website visitors and consumers;
to administer the Dove Spa Canada Consumer Services Contact Centre and to respond to consumer inquiries;
to conduct surveys, contests and promotions;
to conduct research and statistical analysis;
to distribute Dove Spa newsletters, promotional information, product samples, coupons and other material to individuals who have voluntarily enrolled in our mailing lists and/or e-mailing lists, including via third party mailing houses;
to develop, enhance, market, sell, provide and inform individuals of, Dove Spa’s sproducts and services;
to develop, enhance, market, sell, provide and inform individuals of, products and services of third parties, including our affiliates and suppliers, with whom Dove Spa has a commercial relationship;
to update and verify Dove Spa databases and information provided by third parties;
to monitor communications to ensure the consistency and quality of the products and services of Dove Spa, its affiliates, suppliers, distributors, retailers and other third parties with whom Dove Spa has a commercial relationship;
with respect to individual service providers, suppliers, distributors and retailers, to: (1) consider whether Dove Spa or any of its affiliates should establish or continue a commercial relationship, including without limitation, to extend credit and to evaluate credit standing and to match credit bureau or credit reporting agency information, to check references and to confer with banking institutions; and (2) establish and maintain commercial relationships, to provide products and services, administer accounts, make and receive payments, facilitate product delivery and returns, and fulfill contractual obligations;
to detect and protect Dove Spa and other third parties against error, negligence, breach of contract, fraud and other illegal activity, and to comply with Dove Spa audit requirements, and to audit compliance with Dove Spa’s policies, procedures, laws and contractual obligations;
to engage in business transactions that may involve the sale or transfer of personal information, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Dove Spa or its affiliates or any particular brand, product line or business unit;
as permitted by, and to comply with, any laws or regulations; and
for any other purpose to which an individual consents.

4. How Does Dove Spa Collect, Use, and Disclose Personal Information?

Dove Spa collects, uses and discloses personal information in accordance with the following ten privacy principles which form the basis of this Privacy Policy.

Accountability

Dove Spa is responsible for personal information under its control and has designated Privacy Officers to be accountable for Dove Spa’s compliance with this Privacy Policy and applicable laws.

Identifying Purposes for Collection of Personal Information

Dove Spa identifies the purposes for which personal information is collected at or before the time the personal information is collected. Some of the identified purposes for which Dove Spa currently collects, uses or discloses personal information are described in Section 3 above.

Obtaining Consent for Collection, Use or Disclosure of Personal Information

The knowledge and consent of an individual are required for the collection, use, or disclosure of his or her personal information, except as permitted by law. In obtaining consent, Dove Spa uses reasonable efforts to ensure that an individual is advised of the identified purposes for which personal information will be used or disclosed. In determining the appropriate form of consent, Dove Spa takes into account the sensitivity of the personal information and the reasonable expectations of a reasonable person. An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. At that time, Dove Spa will advise the individual of the implications of such withdrawal.

Limiting Collection of Personal Information

Dove Spa limits the collection of personal information, both the amount and the type of information, to that which is necessary for the purposes identified by Dove Spa. Dove Spa collects personal information by fair and lawful means, and not by misleading or deceiving individuals about the purpose for which information is being collected.

Limiting Use, Disclosure, and Retention of Personal Information

Dove Spa does not use or disclose personal information for purposes other than the identified purposes for which it is collected, except with the consent of the individual or as required or permitted by law. Dove Spa retains personal information only as long as is necessary to fulfill the identified purposes.

Accuracy of Personal Information

Personal information held by Dove Spa is as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. Information will be sufficiently accurate, complete, and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about an individual. Dove Spa does not routinely update personal information, unless such process is necessary to fulfill the identified purposes. We rely on individuals to inform us of any changes to their personal information. To update your personal information, please see Section 8 below.

Security Safeguards

Dove Spa protects personal information by security safeguards appropriate to the sensitivity of the information. Dove Spa uses reasonable efforts and security measures to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, modification, disposal or destruction.

Openness Concerning Policies and Practices

Dove Spa makes this Privacy Policy readily available to individuals in order to provide specific information about its policies and practices relating to the management of personal information. This Privacy Policy is available on the Dove Spa Website at http://www.dovespa.ca/Privacy.html and upon request to the Consumer Services Contact Centre via the contact information provided below.

Individual Access to Personal Information

Upon written request from an individual, Dove Spa will inform the individual of the existence, use, and disclosure of his or her personal information and, subject to certain exceptions provided by law, will give the individual a reasonable opportunity to review the personal information collected by Dove Spa. Dove Spa will make every reasonable effort to provide personal information in an understandable form within a reasonable time, generally within 30 days, and at minimal cost to the individual. An individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate. If access is denied, Dove Spa will inform the requesting individual in writing.

Challenging Compliance

Consumers may address a challenge concerning compliance with this Privacy Policy to Dove Spa’s Consumer Services Contact Centre. Suppliers, resellers, distributors, retailers and other organizations and individuals may contact their Dove Spa representative. If an issue is not resolved, individuals may contact the Dove Spa Canada Privacy Officers. All contact information is provided in Section 8 below.

5. To Whom Does Dove Spa Disclose Personal Information?

In addition to the purposes identified above, from time to time Dove Spa may collect or disclose personal information from or to: a) a person who, in the reasonable judgment of Dove Spa, is providing or seeking the information as an agent of the subject individual, such as a parent or guardian of a child under the age of 13; b) service providers retained by Dove Spa to perform functions on its behalf or to provide services to Dove Spa, such as advertisers, promotion and mailing houses, market researchers, delivery contractors, auditors, website administrators, data processing, information technology and office services, provided such organization or individual does not collect, use or disclose the personal information for any purpose other than to perform such functions or provide services to Dove Spa; or c) any third party where the subject individual consents to such collection, use or disclosure, or as required or permitted by law.

6. Privacy and Dove Spa's Website

Cookies

When you access Dove Spa websites, we may use a browser feature called a ‘cookie’ to collect information that is not personally identifiable (such as the type of Internet browser and operating system you use, the domain name of the website from which you came, number of visits, average time spent on our website, and pages viewed). A cookie is a small text file containing a unique identification number that identifies your browser, but not you, to our computers each time you visit one of our websites that uses cookies. Unless you specifically inform us (e.g. by completing a Dove Spa e-newsletter enrollment form), we will not know who you are. In addition to the identified purposes described in our Privacy Policy, Dove Spa may use this cookie information and share it with our affiliates and other organizations with whom we have a commercial relationship to measure the use of our websites and to improve the functionality and content of the websites.

Online and Offline Communications

In order to provide you with a product, service or information, you may voluntarily submit personal information to us for purposes such as registering for our services, obtaining information, corresponding with us, and participating in contests and surveys. We may combine and store personal information about your use of our websites and the online information you have provided with certain other online and offline information we may have collected.

E-Mail Communications

If you subscribe to any of our e-newsletters or other similar website services, Dove Spa may send you e-mail communications with information that may be useful to you, including information about the products and services of Dove Spa, its affiliates and other third parties with whom we have a commercial relationship. We will include instructions on how to unsubscribe and inform us of your preferences if you decide you do not want to receive any future marketing or promotional e-mails from Dove Spa. In addition, at any time you may let us know that you wish to discontinue such mailings or contact by contacting the Consumer Services Contact Centre.

Links

Our websites may contain links to other websites which are provided to you as a convenience only. You are advised that other third party websites may have different privacy practices than Dove Spa, and Dove Spa has no responsibility for such third party websites.

7. Changes to this Privacy Policy

Dove Spa reserves the right to modify or supplement this Privacy Policy at any time. If we make any change to this Privacy Policy, we will post such changes on our website and will be available upon request to the Consumer Services Contact Centre. However, Dove Spa will seek an individual’s consent if it seeks to collect, use or disclose his or her personal information for purposes other than those to which the individual has consented unless otherwise required or permitted by law.

8. Who To Contact and Making Changes to Your Personal Information

Please contact our Consumer Services Contact Centre by sending an e-mail to privacy@dovespa.ca, calling 1-888-772-3683 or writing to the Dove Spa Canada Consumer Services Contact Centre, 355 Iroquois Shore , Oakville, Ontario L6H1M3 Canada, if you have any questions or comments about this Privacy Policy or to do any of the following:

to correct, update or delete your personal information from our records
to correct, update or delete personal information that your child under age 13 has provided to Dove Spa
to unsubscribe from mailings and other Dove Spa contact
to report any suspected violations of this Privacy Policy

Dove Spa Service Providers, Suppliers, Distributors, Retailers and for all other privacy-related inquiries: If you have questions or comments about this Privacy Policy, please contact the Dove Spa representative that you correspond with in the normal course of your business relationship with Dove Spa. If any privacy-related issues or questions are not resolved through our representative, please write to our Consumer Services Contact Centre at the address noted above. Date Last Revised: Effective July 20th, 2008 Description of Revisions: Not applicable Dove Spa Canada is committed to protecting your privacy. Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy.

Dove Spa Canada - Background:

Dove Spa is the trading name of Spa & Salon Canada DS Inc, a wholly owned subsidiary Spa & Salon International Limited Spa & Salon Canada DS Inc. is a spa & salon operator whose interests in Canada include Dove Spa Canada Spa & Salon Canada DS Inc. is a member of the SSI group of companies. As such, Spa & Salon Canada DS Inc. is required to comply with an internal SSI Privacy Policy that applies to all members of the SSI Group of companies in relation to the collection and use of personal information. However, where such policy conflicts with applicable Canadian law, Spa & SalonCanada DS Inc. is to comply with such Canadian law.

The products or services mentioned in this website are intended for Canadian consumers only and the claims made here relate solely to the products and services sold or provided by Dove Spa Canada, Spa & Salon Canada DS Inc.

Your use of this web site constitutes your agreement with Spa & Salon Canada DS Inc. to be bound by, and to act in accordance with, these terms of use ("Terms of Use").

Restrictions on Use

This site is owned and operated by Dove Spa Canada, the trading name of Spa & Salon Canada DS Inc. and contains material which is derived in whole or in part from material supplied by Spa & Salon Canada DS Inc and its parent company, affiliates or subsidiaries. All material is protected by international copyright and trade-mark laws. Unless expressly authorized by Spa & Salon Canada DS Inc, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from this site including code and software. You may download material from this site for your personal, non-commercial home use only, provided you keep intact all trade-mark, copyright and other proprietary notices. The use of any such material on any other website or computer network without Dove Spa Canada’s written consent is strictly prohibited. Your use of the trademarks, service marks and trade names on this web site in any manner other than as authorized in these terms and conditions, or as authorized in writing by Dove Spa Canada is strictly prohibited.

Downloaded Software

If you download from this web site, the software and all files, images and data relating to the software will be licensed to you by Dove Spa Canada. You do not own the downloaded software, and Dove Spa Canada does not transfer ownership of the software to you. Dove Spa Canada retains full ownership of and title to the downloaded software and all intellectual property rights related to the software. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-perceivable form. If you download software from this web site, you represent and warrant to Dove Spa Canada that you are not acting in violation of any laws.

License to Dove Spa Canada

By posting messages, uploading files, inputting data or submitting comments, suggestions, graphics, ideas and other information or material to Dove Spa Canada through this web site, you are granting Dove Spa Canada a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to:

Use, copy, sublicense, adapt, transmit, publicly perform or display any such communication;
Sublicense to third parties the unrestricted right to exercise any of the foregoing rights granted with respect to the communication.

The foregoing rights shall include the right to exploit any proprietary rights in such communication, including but not limited to rights under copyright, trade-mark, service mark or patent laws under any applicable jurisdiction. Any information provided by you shall be considered non-confidential and non-proprietary. If this site offers you the opportunity to send e-cards, this license does not extend to the personalized content of any e-cards that you might send through this site.

Disclaimer

Dove Spa Canada may provide links and pointers to internet sites maintained by third parties or this site may be located on a third party web site. Neither Dove Spa Canada, its parent or subsidiary companies nor their respective affiliates operate or control in any respect any information, products or services on these third-party sites. The inclusion of a link or the location of this site does not imply any direct or indirect endorsement by Dove Spa Canada of that site. The materials in this site and any third-party sites are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Dove Spa Canada disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Dove Spa Canada does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site, including bulletin boards, or the server that makes it available, are free of viruses or other harmful components. Dove Spa Canada does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in third-party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise. You (and not Dove Spa Canada) assume the entire responsibility and cost of all necessary maintenance, repair or correction. This web site is directed only to Canadian consumers for products and services of Dove Spa Canada. This web site is not directed to U.S. consumers or any other consumers outside Canada.

Postings

This web site may include e-cards, bulletin boards and/or chat rooms (collectively the "Communications") allowing you to send messages to third parties or to interact with other users in real time. Dove Spa Canada does not control the messages, information or files delivered through the Communications. It is a condition of your use of these Communications and this web site generally that you agree not to:

Restrict or inhibit any other user from using and enjoying the Communications.
Post, send or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, provincial, national or international law.
Post, send or transmit any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights or which is protected by copyright, trade-mark or other proprietary rights or derivative works with respect thereto, without first obtaining permission from the owner or right holder.
Post, send or transmit any information, software or other material which contains a virus or other harmful component.
Post, send, transmit or in any way exploit any information, software or other material for commercial purposes, or which contains advertising. You understand and acknowledge that Dove Spa Canada may from time to time monitor or review discussions, chats, posting and other transmissions on this web site. However, Dove Spa Canada has no obligation to monitor the content of the Communications and assumes no responsibility for libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, illegality or inaccuracy contained in any information transmitted to or from any such locations on this web site. Dove Spa Canada reserves the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, or to edit, refuse to send or to remove any information or materials, in whole or in part, that in Dove Spa Canada's sole discretion are objectionable or in violation of these terms and conditions. Notwithstanding anything else contained herein, your sole and exclusive remedy for Dove Spa Canada’s action is to discontinue using Dove Spa Canada’s site.

Continuing agreement

We may change or revise these Terms of Use from time to time by updating this posting. Please visit this area each time you visit the web site to keep up to date with the current terms regarding your use of the web site. Your use of the web site reaffirms your continuing agreement to the then-current Terms of Use.

Termination

This agreement is effective until terminated by Dove Spa Canada at any time without notice. In the event of termination, you are no longer authorized to send e-cards and the restrictions imposed on you with respect to material downloaded from the bulletin boards, the disclaimers and limitations of liability set forth in this agreement, shall survive indefinitely.

Other

This agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without giving effect to any principles of conflicts of law. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Refund Policy

If you are not 100% completely satisfied with our product(s) or service, we will honour a full refund.